FAQ'S
1，How long will my order take to deliver?
Usually 2 weeks. Due to high demand of some of our most popular products, please allow 2-4 weeks for delivery. If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@wallaus.com and we will chase it up with our supplier. If your order hasn't arrived within 60 days of the date of original purchase, you are entitled to a full refund on your purchase.
*Certain states like Alaska and Hawaii are experiencing longer shipping time than usual, approximately 5-6 weeks*
2, What if I receive a defective product?
If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damage within 24 hours after delivery to support@wallaus.com otherwise we can't accept the refund.
3, Can I amend or cancel my order?
We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.
4, Lost or Stolen Packages
Please make sure to send your packages to a secure address. Once your package is in the hands of a shipping carrier (USPS, FedEx, etc), it becomes the responsibility of the shipping carrier. If your package is lost or stolen in the delivery process or once it is delivered, please file a report with your shipping carrier and notify by emailing support@imwalla.com . We'll review all cases and will do our best to send out a replacement order or issue a store credit if possible.
5, What if I receive a defective product?
If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damage within 24 hours after delivery tosupport@puptactics.com otherwise we can't accept the refund.
6, Will my order be shipped in multiple parcels?
If you place an order with different items, they may be fulfilled in multiple shipments.
7, What are my payment options?
We accept payments by PayPal, Visa, MasterCard and American Express.
8, What are my delivery options?
We currently only offer one standard shipping option, which is free and comes with delivery tracking for your piece of mind.
9, Where is my order?
You will receive an email with tracking information once your order is dispatched.
10, How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Track Order page in our main menu and footer menu.
11, Where is my order shipped from?
We have fulfillment centers across the globe in the United States, Europe, and China.
12, Need to contact us?
Feel free to get in touch, our customer service email address is support@imwalla.com
By accessing, purchasing from or using any part of the Walla website, you agree to all information laid out on this FAQ page, as well as our policies.